Managing notification templates
Edit a notification template
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Navigate to .
To edit organization or department notification templates, navigate to the Organizations page, select an organization or department, and click Notification Templates. -
Select the notification template you want to edit, and click Edit.
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Complete the Edit Notification Template fields based on the information provided in the following table.
Field Description Recipient Type
The method used to deliver the notification.
The possible options are:
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Email
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Slack
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MS Teams
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Webhook
Notification Type
The type of event that triggers the notification.
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Customize the notification template based on the information provided in the following table.
The fields and variables available depend on the type of template you are creating. Field Description Insert Variable
Insert variables in the Subject or Body fields. Variables are replaced by values that correspond with the details of the event that triggers the notification.
Subject
The subject heading content included in the email notification.
Body
The body content included in the notification.
Content Type
The format used to send the notification.
The possible options are:
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HTML — When selected, content is sent in rich text format.
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TEXT — When selected, content is sent in plain text format.
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JSON — When selected, content is sent in data-interchange format.
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JSON (Single body field) — When selected, content is sent in data-interchange format with a single body field.
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Click Save.
Delete notification templates
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Navigate to .
To delete organization or department notification templates, navigate to the Organizations page, select an organization or department, and click Notification Templates. -
Select the notification template you want to delete, and click the Delete icon.
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Click Delete.