Understanding network agents

Network agents are installed on your network for use in SSL web server certificate discovery and the automated request and installation of SSL certificates.

SCM uses network agents to do the following:

  • Discover SSL certificates — An agent installed on a web server, or any local computer on the network, scans external IP addresses for certificates and sends a report back to SCM.

    SCM can only scan internal hosts if a network agent configured to communicate with the SCM servers is installed in the local network.

  • Automatically install SSL certificates — An agent periodically contacts SCM for requests for certificates that have been enabled for auto-installation. If a request exists, it generates a CSR on the web server and presents the request for administrator approval in SCM. On approval, the agent submits the CSR to Sectigo and tracks the order number. Once the certificate is issued by the CA, the agent downloads the certificate and enables the administrator to install it.

    A network agent installed on a single server can be configured to communicate with, and install certificates on, other remote servers in the network. To execute certificate installation tasks, the auto-installer functionality must be enabled for your account.

Network agents can be managed on the Integrations  Network Agents page.

Network Agents page

The following table describes the settings and controls of the Network Agents page.

Column Description


The name of the agent


The organization associated with the agent

By default, certificates discovered by the agent are assigned to this organization.


The department associated with the agent

By default, certificates discovered by the agent are assigned to this department.


Indicates whether the agent is active


The current connection status of the agent

The possible values are:

  • Connected — The agent is communicating with SCM

  • Disconnected — The agent is not communicating with SCM

  • Pending — No connection has been established


The version number of the installed agent software

Table controls


Enables you to search network agents by name


Enables you to sort the table information using custom filters


Enables you to sort the table information using predefined groups


Refreshes the information presented in the table

Manage Columns

Enables you to select which table columns to display

Agent controls


Opens the Add Network Agent dialog where you can add new network agents


Removes the selected agent


Opens the Edit Network Agent dialog where you can manage agent properties, connected servers, and downloads


Opens the Nodes dialog where you can view the nodes (for example, websites) discovered on the target servers that have been configured for the selected agent


Opens the Commands dialog where you can view commands executed by the selected agent

View Audit

Opens the Network Agents Audit dialog where you can view or download audit logs