Adding notification templates
Add a notification template
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Navigate to .
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Click Add.
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Complete the Add Notification Template fields based on the information provided in the following table.
Field Description Recipient Type
The method used to deliver the notification
The possible options are:
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Email
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Slack
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MS Teams
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Webhook
Notification Type
The type of event that triggers the notification
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Customize the notification template based on the information provided in the following table.
The fields and variables available depend on the type of template you are creating. Field Description Insert Variable
Insert variables in the Subject or Body fields
Variables are replaced by values that correspond with the details of the event that triggers the notification.
Subject
The subject heading content included in the email notification
Body
The body content included in the notification
Send notification in HTML format
When selected, content is sent in HTML format instead of plain text format
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Click Save.
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Navigate to Organizations, and select the appropriate organization.
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Click Notification Templates.
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Click Add.
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Complete the Add Notification Template fields based on the information provided in the following table.
Field Description Recipient Type
The method used to deliver the notification
The possible options are:
-
Email
-
Slack
-
MS Teams
-
Webhook
Notification Type
The type of event that triggers the notification
-
-
Customize the notification template based on the information provided in the following table.
The fields and variables available depend on the type of template you are creating. Field Description Insert Variable
Insert variables in the Subject or Body fields
Variables are replaced by values that correspond with the details of the event that triggers the notification.
Subject
The subject heading content included in the email notification
Body
The body content included in the notification
Send notification in HTML format
When selected, content is sent in HTML format instead of plain text format
-
Click Save.
-
Navigate to Organizations, expand the appropriate organization, and select the appropriate department.
-
Click Notification Templates.
-
Click Add.
-
Complete the Add Notification Template fields based on the information provided in the following table.
Field Description Recipient Type
The method used to deliver the notification
The possible options are:
-
Email
-
Slack
-
MS Teams
-
Webhook
Notification Type
The type of event that triggers the notification
-
-
Customize the notification template based on the information provided in the following table.
The fields and variables available depend on the type of template you are creating. Field Description Insert Variable
Insert variables in the Subject or Body fields
Variables are replaced by values that correspond with the details of the event that triggers the notification.
Subject
The subject heading content included in the email notification
Body
The body content included in the notification
Send notification in HTML format
When selected, content is sent in HTML format instead of plain text format
-
Click Save.