Understanding organizations and departments

Organizations and departments are created for the purpose of requesting, issuing, and managing certificates for domains and employees. Depending on the complexity of your enterprise, you can create multiple organizations, and each organization can be subdivided into multiple departments. Once created, organizations and departments can be assigned domains and administrators.

Organizations can be validated by Sectigo to enable the issuance of OV S/MIME, OV SSL, and EV SSL certificates to the organization and its departments. For more information, see Validating organizations.

Organizations and departments can be managed on the Organizations page.

Organizations page

The following table describes the settings and controls of the Organizations page.

Column	Description
Name	The name of the organization or department.
Status	The current validation status of the organization or department. The possible values are: Validated — The organization validation(s) succeeded. Action Required — Additional actions must be taken before validation(s) can proceed. Failed — The organization validation(s) could not be completed. Expired — The organization validation(s) expired.
Table controls
Filter	Enables you to sort the table information using custom filters.
Refresh	Refreshes the information presented in the table.
Admin controls (Organization)
Add	Opens the Add New Organization dialog where you can add a new organization.
Delete	Removes the selected organization.
View	Opens the Organization Details dialog where you can view the details of the selected organization.
View Audit	Opens the Organization Audit dialog where you can view or download audit logs.
Add Department	Opens the Add New Department dialog where you can add a new department under the selected organization.
Edit	Opens the Edit Organization Details dialog where you can update organization details including its name and address.
Certificate Settings	Opens the Certificate Settings dialog where you can manage certificate rules and usage for the selected organization.
Domains	Opens the Domains dialog where you can view and edit the domains associated with the selected organization.
Notification Templates	Opens the Notification Templates dialog where you can view and manage the notification templates associated with the selected organization.
Access Control List	Opens the Organization ACL dialog where you can manage SCM access rules for the selected organization.
Contacts	Opens the Contacts dialog where you can specify the emails or Slack/Teams/Webhook URLs to be used in reports or notifications for the selected organization.
Add Validation	Opens the Add Validation dialog where you can add a new validation for the selected organization.
Refresh	Refreshes the validation(s) to match the latest data from SCM.
Edit (Validator)	Opens the MRAO Admins dialog where you can select which MRAO administrator will be contacted for organization validation. The validator automatically updates any time an administrator triggers validation.
View Details	Opens the Validation Details dialog where you can view the organization details associated with the validation.
Validate	Initiates the validation for the organization.
Revalidate	Initiates renewal of the associated validation.
Synchronize	Refreshes the validation to match the latest data from the associated CA Backend.
Reset and Remove	Resets the validation’s status and removes it from the organization.
Admin controls (Department)
Delete	Removes the selected department.
View	Opens the Department Details dialog where you can view the details of the selected department.
View Audit	Opens the Department Audit dialog where you can view or download audit logs.
Edit	Opens the Edit Department Details dialog where you can update department details including its name and address.
Certificate Settings	Opens the Certificate Settings dialog where you can manage certificate rules and usage for the selected department.
Domains	Opens the Domains dialog where you can view and edit the domains associated with the selected department.
Notification Templates	Opens the Notification Templates dialog where you can view and manage the notification templates associated with the selected department.
Access Control List	Opens the Organization ACL dialog where you can manage SCM access rules for the selected department.
Contacts	Opens the Contacts dialog where you can specify the emails or Slack/Teams/Webhook URLs to be used in reports or notifications for the selected department.

Column

Description

Name

The name of the organization or department.

Status

The current validation status of the organization or department.

The possible values are:

Validated — The organization validation(s) succeeded.
Action Required — Additional actions must be taken before validation(s) can proceed.
Failed — The organization validation(s) could not be completed.
Expired — The organization validation(s) expired.

Table controls

Filter

Enables you to sort the table information using custom filters.

Refresh

Refreshes the information presented in the table.

Admin controls (Organization)

Add

Opens the Add New Organization dialog where you can add a new organization.

Delete

Removes the selected organization.

View

Opens the Organization Details dialog where you can view the details of the selected organization.

View Audit

Opens the Organization Audit dialog where you can view or download audit logs.

Add Department

Opens the Add New Department dialog where you can add a new department under the selected organization.

Edit

Opens the Edit Organization Details dialog where you can update organization details including its name and address.

Certificate Settings

Opens the Certificate Settings dialog where you can manage certificate rules and usage for the selected organization.

Domains

Opens the Domains dialog where you can view and edit the domains associated with the selected organization.

Notification Templates

Opens the Notification Templates dialog where you can view and manage the notification templates associated with the selected organization.

Access Control List

Opens the Organization ACL dialog where you can manage SCM access rules for the selected organization.

Contacts

Opens the Contacts dialog where you can specify the emails or Slack/Teams/Webhook URLs to be used in reports or notifications for the selected organization.

Add Validation

Opens the Add Validation dialog where you can add a new validation for the selected organization.

Refresh

Refreshes the validation(s) to match the latest data from SCM.

Edit (Validator)

Opens the MRAO Admins dialog where you can select which MRAO administrator will be contacted for organization validation. The validator automatically updates any time an administrator triggers validation.

View Details

Opens the Validation Details dialog where you can view the organization details associated with the validation.

Validate

Initiates the validation for the organization.

Revalidate

Initiates renewal of the associated validation.

Synchronize

Refreshes the validation to match the latest data from the associated CA Backend.

Reset and Remove

Resets the validation’s status and removes it from the organization.

Admin controls (Department)

Delete

Removes the selected department.

View

Opens the Department Details dialog where you can view the details of the selected department.

View Audit

Opens the Department Audit dialog where you can view or download audit logs.

Edit

Opens the Edit Department Details dialog where you can update department details including its name and address.

Certificate Settings

Opens the Certificate Settings dialog where you can manage certificate rules and usage for the selected department.

Domains

Opens the Domains dialog where you can view and edit the domains associated with the selected department.

Notification Templates

Opens the Notification Templates dialog where you can view and manage the notification templates associated with the selected department.

Access Control List

Opens the Organization ACL dialog where you can manage SCM access rules for the selected department.

Contacts

Opens the Contacts dialog where you can specify the emails or Slack/Teams/Webhook URLs to be used in reports or notifications for the selected department.