Managing Backup settings

Navigate to the Backup & Recovery page

  1. Go to your website’s comprehensive view.

    For more information on your comprehensive site view, see Understanding your dashboard.

  2. In the tab bar, click Security Report.

  3. Click Backup & Recovery.

  4. Next to Manage/Set up, click the arrow icon.

    If Backup & Recovery is only partially set up, the button will read Set up instead of Manage.

  5. From the menu, select Details to open the Backup & Recovery page.

Upgrade your storage plan

  1. Navigate to your website’s Backup & Recovery page.

  2. In the Storage panel, click Upgrade.

    You must be eligible for an upgrade to see the Upgrade option.

  3. On the Contact page, use the contact information to reach the SiteLock sales team and request a storage upgrade.

Managing backups

Manually schedule a backup

  1. On the Backup & Recovery page, locate the Backup History table.

  2. In the top right corner of the table, click Schedule Backup.

  3. If prompted, select the type of backup you want to schedule.

    Types of backups are:

    • File Backup — Schedule a backup of your website’s files.

    • Database Backup — Schedule a backup of your website’s database.

    • Full Backup — Schedule a backup of both your website’s files and database.

  4. Confirm your selection.

    The page will refresh and a new entry will appear in the Backup History table with the status Queued.

    Once the backup is successfully completed, the status will update to Completed.

Restore a backup

  • Restore all files

  • Restore a specific file

  1. In the Backup History table, locate the backup you want to restore.

  2. Click Manage.

  3. In the expanded view, click Restore Backup.

  4. In the pop-up window, select the All Files tab.

  5. Type RESTORE to confirm.

    This action cannot be undone.

  6. Click Restore.

  1. In the Backup History table, locate the backup you want to restore.

  2. Click Manage.

  3. In the expanded view, click Restore Backup.

  4. In the pop-up window, select the Select Files tab.

  5. Choose the individual files you want to restore.

  6. On the confirmation page, type RESTORE.

    This action cannot be undone.

  7. Click Restore.

Download a backup

  1. In the Backup History table, locate the backup you want to download.

  2. Click Manage.

  3. In the expanded view, click Request Download.

  4. Wait for the backup to be prepared. Once ready, the Request Download button will change to Download.

  5. Click Download to save the backup to your device.

Delete backups

  • Delete a specific backup

  • Delete multiple backups

  1. In the Backup History table, locate the backup you want to delete.

  2. Click Manage.

  3. In the expanded view, click Delete Backup.

  4. In the confirmation window, type 1 to confirm the delete action.

  5. Click Delete.

  1. In the Backup History table, locate the backups you want to delete.

  2. Select the checkboxes next to the backups you want to delete.

  3. At the bottom of the table, click Delete.

  4. In the confirmation window, type 1 to confirm the delete action.