Troubleshooting

The following are the most common errors that you might encounter while using the solution.

External Account Binding

Error message:

[ERROR] Failed to create order. [Exterbak Account Binding] The account is not awaiting external account binding.#

Reason:

EAB value cannot be used more than one time after successful account registration.

Solution:

  1. Remove the ACME client directory from the system

  2. Create a new ACME account on SCM and use it to register with the ACME server for new certificate.

Non-delegated identifier

Error message:

[ERROR] Failed to create order. A requested identifer has not been delegated example.com].#

Reason:

The domain example.com is not delegated to the organization in SCM.

Solution:

Log in to SCM and make sure the domain is delegated to the organization and, optionally, the department.