Users

The Users page is designed to manage access to the SiteLock dashboard. It displays a detailed list of users with associated roles, email addresses, and names. Roles are restricted to account owner’s and regular viewers, ensuring controlled access. This page enables adding, editing, or removing user permissions as needed.

Users

Users Table

The main content area features a table listing individual users with the following information.

Field Description

Email Address

The email addresses of the user.

Username

The user’s username.

Name

The full name of the user.

Role

Indicates the role of each user.

My Profile

Allows the user to view account owner’s profile.

Manage

Allows the user to:

  • Edit User

  • Reset Password

  • Delete

These actions apply to users with the Account Viewer role.

  • My Profile — to view the account owner’s profile.
There can only be one account owner. All other users have viewer access.

User Details

Update personal information, including name, email address, and username.

User Details

The following table describes the details of the User Details section.

Field Description

Name

The full name of the user.

Email Address

The email address associated with the user’s account. Example: [email protected]

Users must log in again after changing their email address.

Username

The unique identifier used by the user to log in.

Users must log in again after changing their username.

Security

Manage users' access to the account by updating their security questions, changing passwords and enabling two-factor authentication (2FA).

Security
Field Description Value

Security Question

Select a security question from the dropdown and provide an answer. This is used for interacting with SiteLock Support to verify the user’s identity.

Questions:

  • Where did you meet your spouse?

  • Who was your childhood hero?

  • What is your favorite pastime?

  • What is your favorite sports team?

  • What is your father’s middle name?

  • What make was your first car or bike?

  • What is your pet’s name?

Change Password

Users are required to log in again after changing the password.

Password Requirements:

  • At least 8 characters

  • At least one uppercase letter

  • At least one lowercase letter

  • At least one number

  • At least one special character

Two-Factor Authentication (2FA)

Enhance account security by enabling two-factor authentication (2FA). Both methods require verification of a code to successfully enable.

Authenticator App 2FA:

* Use a HOTP-based authenticator mobile app to capture an image of the QR code to enroll. * Scan the QR code and click Continue.

SMS 2FA:

  • Enter the country code and phone number to receive a verification code via SMS.

  • Click Send Code for verification. Verify the code from the SMS or authenticator mobile app to complete 2FA enrolment.

Step-by-step instructions

Adding a new user

  1. Navigate to the Users page.

  2. Click Add User.

  3. Fill in the required fields: Name, Email Address, and Username.

  4. Click Add User to submit.

  5. The new user will receive an email invitation to set their password.

Editing a user

  1. Locate the user you want to edit in the table on the Users page.

  2. Click Manage next to their entry.

  3. Select Edit User.

  4. Update the user’s information as needed.

  5. Click Save to apply changes.

Resetting a user’s password

  1. Locate the user in the Users table.

  2. Click the Manage button.

  3. Select Reset Password.

  4. Follow the prompts to reset the password.

Deleting a user

  1. Find the user in the Users table.

  2. Click the Manage button.

  3. Select Delete.

  4. Confirm the deletion when prompted.

Enabling two-factor authentication (2FA)

  1. Navigate to the Security section of the user’s profile.

  2. Choose either Authenticator App or SMS for 2FA.

  3. Follow the instructions to scan the QR code or enter your phone number.

  4. Enter the verification code received.

  5. Click Continue to complete setup.

Updating security questions

  1. In the Security section, select a new security question.

  2. Enter the answer.

  3. Save your changes.

Always save your changes after editing user details or security settings.