Understanding customers

The Customers page enables you to manage both customers and resellers within the Sectigo Partner Platform (SPP).

  • Customers are individuals or organizations for whom you manage services. Once added to SPP, admins or technicians can monitor critical certificate warnings and directly manage the customer’s services.

  • Resellers are partners that manage their own customers and services.

    Resellers are only available if your SPP account is configured as a distributor.

Customers

Customers can be managed on the Customers page through the Customers tab.

Customers page customers tab

The following table describes the details and controls of the Customers tab.

Element Description

Name

The name of the customer.

Subscriptions

The customer’s active subscription(s).

Created

The date that the customer account was created.

Admin controls

Add New

Opens the Create Customer Account dialog where you can add a new customer account.

Customer name

Opens the Manage Customer Account page where you can manage the existing customer.

Resellers

Resellers can be managed on the Customers page through the Resellers tab.

Customers page resellers tab

The following table describes the details and controls of the Resellers tab.

Element Description

Name

The name of the reseller.

State

The state of the reseller account.

The possible values are:

  • Enabled - The reseller account is active.

  • Disabled - The reseller account is disabled and cannot be used to manage customers or services.

Created

The date that the reseller account was created.

Admin controls

Add New

Opens the Add Reseller dialog where you can add a new reseller account.

Reseller name

Opens the My Reseller page where you can manage the existing reseller.