Upgrading or downgrading products

You can upgrade or downgrade a SiteLock product or add-on for an existing customer, including a free or trial license, through the AutoApplyOrder endpoint by passing the order number of the previous order, a new product ID, and the domain name to identify which product to upgrade. A single call can have one product ID and one or more add-on IDs.

To retrieve the upgrade price, you can use the slGetUpgradeCost endpoint.

The base URL is:

https://secure.trust-provider.com/products/
Add-ons aren’t available for SSL PLUS SiteLock Bundle users. You must purchase a paid SiteLock product to apply for add-on features.

Upgrade or downgrade a license

When you place an upgrade order:

  • You’re charged a pro-rated price of the new license for the time remaining on the existing license.

    For example, if you have a 1-year SiteLock Basic license for $149, and 6 months into the license you decide to upgrade to SiteLock Pro for $249, you will be charged for the 6 months of the new pro-rated license: ($249/2)-($149/2) = $50. Half of the remaining funds on your SiteLock Basic license are converted to your new license so you’re only charged $50 (all prices are examples).

  • The new license starts from the date of the upgrade and lasts for the duration left on the previous license. In the preceding example, the duration of the new license will be 6 months.

  • If a license is upgraded to a product with lower capacity than an existing add-on, the add-on remains unchanged with the same renewal date, billing term, and auto-renewal setting.

  • If a license is upgraded to a product with a higher capacity than an existing add-on, the existing add-on is cancelled.

Downgrades are only allowed during refund and renewal periods. The renewal period is 30 days by default. The refund period is 14 days by default. Refunds aren’t provided for monthly licenses.

Request parameters

The following table lists parameters that you can use to upgrade or renew a product.

Parameter Max. Length Description

loginName

64 chars

The reseller’s login name

loginPassword

128 chars

The reseller’s password

product

64 chars

The product ID, a comma-separated string of integers

days

integer

The license period in days. The value can be 30 or 365 days.

domainName

32,767 chars

The customer’s domain name

appRepEmailAddress

255 chars

The customer’s email address

previousOrderNumber

integer

The order number of the previous license

enableAutoRenew

Y/N

Specifies whether to auto-renew (Y) the license or not (N). The default value is Y.

Example request

curl -X POST https://secure.trust-provider.com/products/!AutoApplyOrder?
-d 'loginName=sectigo_reseller' \
-d 'loginPassword=reseller_sectigo' \
-d 'product=1059' \
-d 'days=365' \
-d 'domainName=mydomain.com' \
-d '[email protected]' \
-d 'previousOrderNumber=3034881'

Retrieve the upgrade price

You can confirm the amount the user will be charged for the upgrade before placing an order. You need to provide the existing order number and the ID of the product to upgrade to in a slGetUpgradeCost request. The endpoint returns the amount your account will be debited and the period that the upgrade price will be valid for.

Request parameters

The following table lists parameters that you can use to upgrade or renew a product.

Parameter Max. Length Description

loginName

64 chars

The reseller’s login name

loginPassword

128 chars

The reseller’s password

orderNumber

integer

The order number of the existing license

upgradeToProduct

integer

The ID of the product to upgrade to

Example request

curl -X POST https://secure.trust-provider.com/products/!slGetUpgradeCost?
-d 'loginName=sectigo_reseller' \
-d 'loginPassword=reseller_sectigo' \
-d 'orderNumber=3042396'
-d 'upgradeToProduct=1061'

Example success response

errorCode=0&upgradeCost=200.00&validityPeriod=11hours

Example error response

errorCode=-4&errorMessage=The+value+of+the+%27upgradeToProduct%27+argument+is+invalid