Canceling orders

SiteLock offers two API methods for canceling an order--AutoRefund always checks if a refund is possible and only then cancels the license, and modifyThirdPartyDetails cancels the license regardless of whether a refund is possible. If you cancel the main product license, any add-ons associated with the product are also canceled. A single call can have one product ID and one or more add-on IDs.

You can cancel an order for a SiteLock product and get a refund within the refund period. The default refund period is 14 days. By default, there’s no refund period for monthly licenses. The refund period resets after license renewal.

If one of your SSL certificates is refunded or revoked, the associated domain will be removed from your SiteLock account. You will still have access to your SiteLock account and dashboard. To cancel SSL PLUS SiteLock Bundle, call modifyThirdPartyDetails.

The base URL is:

https://secure.trust-provider.com/products/

Refunding and canceling within the refund period

Call AutoRefund with the following request parameters to request a refund for a product and cancel the license. This API call will fail if the refund period has expired or the call only contains the add-on ID. Add-on cancelation is done through the modifyThirdPartyDetails API.

Request parameters

The following table lists parameters that you can use to request a refund and cancel the license.

Parameter Max. Length Description

loginName

64 chars

The reseller’s login name

loginPassword

128 chars

The reseller’s password

orderNumber

integer

The order number of the license to be canceled

refundReasonCode

integer

The reason for the refund request, 11 for Other

Example request

curl -X POST https://secure.trust-provider.com/products/!AutoRefund?
-d 'loginName=sectigo_reseller' \
-d 'loginPassword=reseller_sectigo' \
-d 'orderNumber=3042396' \
-d 'refundReasonCode=11'

Refunding and canceling within the refund period (always cancel)

Call modifyThirdPartyDetails to cancel the license for a product or add-on and and get a refund for the product, if the refund period hasn’t expired.

Request parameters

The following table lists parameters that you can use to cancel the license and request a refund.

Parameter Max. Length Description

loginName

64 chars

The reseller’s login name

loginPassword

128 chars

The reseller’s password

orderNumber

integer

The order number of the license to be canceled

product

64 chars

The product ID, a comma-separated string of integers

action

chars

The action to be performed, CANCELLICENCE in this case

cancelType

chars

When the license will be canceled. The possible values are IMMEDIATELY and ON EXPIRATION.

Example request

curl -X POST https://secure.trust-provider.com/products/!modifyThirdPartyDetails?
-d 'loginName=sectigo_reseller' \
-d 'loginPassword=reseller_sectigo' \
-d 'orderNumber=3042396' \
-d 'product=1059' \
-d 'action=CANCELLICENCE' \
-d 'cancelType=IMMEDIATELY'