Messages

The Messages page helps you control welcome and alert email messages sent to your customer.

Disable automatic welcome email sent to customers

By default, SiteLock sends a welcome email to your customer upon purchase. If you want to send your own welcome email instead, you can disable the welcome email from SiteLock.

  1. Log in to the SiteLock Partner Experience Dashboard.

  2. In the left navigation menu, click Preferences.

  3. Click Messages.

  4. Under Send Welcome Email, select No.

  5. Click Save Changes.

Send your own alert emails to customers

By default, SiteLock sends alert emails to your customer when a security issue is detected. If you want to send your own alert emails, you can disable the alert emails from SiteLock and use the SiteLock API to retrieve alert messages from the message queue and mark them as sent.

  1. Log in to the SiteLock Partner Experience Dashboard.

  2. In the left navigation menu, click Preferences.

  3. Click Messages.

  4. Under Send Your Own Alert Emails, select Yes.

  5. Use the SiteLock API to retrieve alert messages from the message queue and mark them as sent.

    The following APIs are relevant for managing alert messages:

    • getPendingEmails — Retrieve the ID and metadata of pending alert messages in the message queue.

    • getPendingEmailSimple — Retrieve basic message data of pending alert messages in the message queue.

    • getMessageTypes — Retrieve metadata and template definitions for message types.

    • markEmailsSent — Mark messages as processed to remove them from the queue and prevent duplicate delivery.

  6. Click Save Changes.

Specify the type of messages to retrieve from the message queue

  1. Log in to the SiteLock Partner Experience Dashboard.

  2. In the left navigation menu, click Preferences.

  3. Click Messages.

  4. Ensure that Send Your Own Alert Emails is set to Yes.

  5. Under Message to receive from SiteLock API, select the type of messages you want to retrieve using the SiteLock API.

    The following options are available:

    • All alerts — Retrieve all types of messages in the message queue.

    • Critical Alerts Only (default) — Retrieve only critical alert messages in the message queue.

  6. Click Save Changes.

Include Your Own Control Panel Link in Alert Emails

If you choose not to send your own alert emails, you can still include a link to your control panel in the alert emails sent by SiteLock.

  1. Go to Preferences > Messages.

  2. Under Send Your Own Alert Emails, select No.

  3. Under Include Your Own Control Panel Link in Alert Emails, select Yes.

  4. In the Your Control Panel Link field, add the link to your panel’s login page (such as https://www.yourdomain.com/login).

  5. Click Save Changes.