Troubleshooting and error conditions

The following are the most common errors encountered during the integration testing.

Error 1: External Account Binding

Error message:

[ERROR] Failed to create order. [Exterbak Account Binding] The account is not awaiting external account binding.#

Reason:

EAB value cannot be used more than one time after the successful account registration.

Solution:

  1. Remove the ACME client folder from the system

  2. Create a new ACME account on the SCM and use it to register with the ACME server for new certificate.

Error 2: Non-delegated identifier

Error message:

[ERROR] Failed to create order. A requested identifer has not been delegated example.apachewebserver.com].#

Reason:

The domain example.apachewebserver.com is not delegated to the organization in the SCM.

Solution:

  1. Login to SCM and make sure the domain is "delegated" to the Organization and Department (optional).